| At HEMC, we are
committed to giving you quality service. As part of that commitment, we gather information
about our customers and website visitors so we can better serve you. Because we realize
that your privacy is important to you, your privacy is also important to us. Whether you
buy products in person at our office or over the Internet, you can be assured that we
respect the confidentiality of personal information that identifies you and treat that
information responsibly. As described in this Privacy Statement, we do not authorize the
selling or renting of your personal information to third parties for their business
purposes. By using our site, you accept the
practices that are described in this privacy statement, which is effective as of November
25, 2005, and is part of the General Terms
and Conditions governing use of this site. We may change or add to this statement from
time to time. When that happens, we will post the revised statement here. Your use of our
site after changes to this privacy statement have been made constitutes acceptance of
those changes going forward.
HEMC is not responsible for the privacy policies or
practices of the websites from which you access our site, sites we link to, or of any
sites that are linked to our site.
This privacy statement tells you what kinds of customer
information we collect, how we use that information and with whom we may share it, and how
you can access and change our information about you. If you have additional questions
about HEMC’s privacy practices or would like more information, please contact Privacy-Statement.
Customer information is gathered so we can better serve
you, and we make reasonable efforts to insure the security of your personal information
and to treat that information responsibly. We collect the personal information that our
customers give us when they choose to purchase a product from HEMC or use our site. For
example, when you register with HEMC we will ask you to provide your name, e-mail address,
physical address and telephone number. If you purchase a product, we will also ask you for
financial information such as your credit card number and a shipping address. Registration
with HEMC is required to make a purchase. Similarly, we will ask you for contact
information if you request that HEMC send you newsletters or other promotional notices or
seek information or assistance from us.
If you ask us to ship a purchase to somebody else, we will
ask you for the name and address or e-mail address of the person to whom you are sending
or recommending the product, as well as your name and contact information.
Our system also keeps track of which browser and Internet
Provider (IP) you use to access our site. In addition, to help us understand the use of
our site by our visitors and improve your shopping experience, we automatically collect
information as to how you were directed to the site, how you navigate around it and what
products you browse, as well as your purchasing activities.
When you register with HEMC, we compile the personal
information you give us about yourself into an individual profile. We add other personal
information about you to that profile as you give it to us. We also collect information
about your purchases and other uses of our site as they are made.
We gather other information through the use of cookies.
Cookies are pieces of text that allow a website to store on
your own computer an identification code associated with you which can later be retrieved
and associated with your visit to the site. Session cookies terminate shortly after you
close your Internet browser. Persistent cookies are stored on your hard drive until they
expire or are deleted. Both types of cookies enhance our ability to serve you by recalling
information about you such as your password, shopping preferences and shopping cart. This
saves you time on your next visit to our site and personalizes your shopping experience.
We understand that not everyone wants to permit the use of
cookies. The Help portion of the toolbar on most browsers will tell you how to prevent
your browser from accepting cookies and how to disable cookies, but we recommend that you
leave cookies turned on so that you can take full advantage of the shopping features
available on our site.
Personal information is not required to access or navigate
around the site. However, you will be asked to register and provide personal information
if you want to make a purchase or post a message. Personal information is also required to
request information or assistance from us.
You are free to look for products on our site and place a
telephone order by calling 1-717-534-0565. We respect the confidentiality of all your
personal information as described in this Privacy Statement whether you give it to us via
the telephone or the Internet.
All of your personal information is encrypted by Secure
Sockets Layer (SSL) software when it is transmitted to us via the web. We also truncate
your credit card number to the last four digits when we communicate with you about your
order.
We use your personal information to process your orders.
This includes for example, contacting you to confirm your order, fulfilling the order and
shipping it. We may also contact you if we want to communicate with you about your order.
Additionally, we will use your contact information to send
you a newsletters or other promotional notices, or to respond to requests for information
or assistance from you.
Finally, we analyze information we obtain from cookies
concerning our customers’ access and navigation of our site and their browsing and
purchasing activities to improve our services and enhance our customers’ shopping
experiences.
In order to process your orders and requests, we make your
name, address, and sometimes your e-mail address or telephone number available to other
entities such as credit card companies and package delivery services (for example,
American Express, Visa, UPS, and USPS). Similarly, if you order a product that is shipped
directly from another company, or offered by HEMC in conjunction with another company, we
will share personal information about that order with the other company.
You can always review your personal profile at HEMC and
correct or update it by going to the My Account area on our website and clicking on My Account.
You can subscribe to or unsubscribe from newsletters and
other promotional notices by clicking on the visitor service button located on
various areas on the site, and entering your information in the comment section of form.
You can opt out of HEMC’s use of cookies to recall
information about you by setting your browser not to accept cookies or to disable cookies.
You cannot access or change the non-personal information that HEMC collects.
Our site is not intended for use by children, and our
General Terms and Conditions require that you must be at least 18 years old to use the
site. In addition, we do not solicit or collect information from anyone who tells us that
he or she is under 13 years of age. |
